I have an idea.
Let’s teach the cashiers to say, “The system is having trouble with this coupon. Let me page a manager.”
Instead of handing the coupon back to the customer and saying, “It won’t take this coupon and I can’t key it in.”
Do you see how one is offering a solution to the problem and the other is saying, There’s a problem but I don’t care.
A Shopper who regrets EVERY trip I make to Walmart as soon as I step in the checkout line.